Cisco Umbrella: Support Packages
Customer support designed to meet your needs
Cisco Umbrella support service levels
Software support response targets
Enhanced support
Technical support coverage
24x7 via phone & online
Response target for severity 1 or 2 cases
Response within 30 minutes for phone
Response target for severity 3 or 4 cases
Response within 2 hours for phone
Premium support
Technical support coverage
24x7 via phone & online
Response target for severity 1 or 2 cases
Response within 15 minutes for phone
Response target for severity 3 or 4 cases
Response within 1 hour for phone
Use Case
Our Cisco Umbrella contact has become a great resource, and our weekly call with him is extremely valuable. Our technical account manager is our “Go-To,” whose guidance has been vital. Direct access to a Cisco Umbrella resource like this has proven indispensable.
Viorel Vilcu
Corporate Manager, Information Technology at ATS Automation